FAQs – Frankie-Lou

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Why should I spend this much on a diaper bag?

We totally understand this question! With a FrankieLou bag you are not just getting a diaper bag, you are getting a bag that is designed to last past the baby years. The quality that comes with a bag that lasts does come with more upfront cost and is definitely an investment. We pay fair wages to our leather smiths in Ecuador so you can feel confident knowing that they are not mass produced in China or made with child labor. 

Where is your leather from?

The leather on our bags comes from cow hides from Ecuador. The finishing process is applied at a tannery in Cotacachi, Ecuador. These hides are a byproduct of the beef industry. All of our leather is certified meeting international standards. 

What fabric is inside the bags?

Our lining fabric comes from South America. We designed this fabric to include our logo for a unique combination with the beautiful leather exterior. The lining material consists of two layers. The visible side is 100% polyester while the opposite side is treated with a water resistant film which will keep any accidental spills from going through the lining. The lining we provide in these bags is the perfect material for busy moms with messy babies!

How do I care for my FrankieLou bag?

We suggest using a leather conditioner on your bag every 3-6 months depending on how often you use your bag and the climate you live in. Leather conditioner is like moisturizer for your leather bag. Without it, the leather will dry out over time. To prevent flaking and wrinkling, apply leather conditioner to a soft cloth and gently rub over entire bag.  

Can I wash my bag?

You cannot submerge your bag in water, but if your bag is dirty you can use a soft damp cloth to wipe away any markings on your bag. Allow to dry thoroughly and then see above information on caring for your Frankielou bag. 

Can I wash the changing pad?

Our changing pad can be washed in the gentle cycle and then lay flat to dry. For spot cleaning, use a damp cloth and then allow to dry before placing back in bag.

I spilled something in my bag, how can I clean it?

Our fabric is water resistant. After taking everything out of your bag you can pull the lining up and away from the leather and then take a warm wet rag with a mild detergent and wipe down the spots that need to be cleaned. Allow to dry completely before placing lining back inside the bag. (The lining does no come out of the bag completely, it will be attached at the zipper. It does pull free enough to clean in case of spills)

Are FrankieLou bags waterproof?

Frankielou bags are pretreated with a finish allowing them to be water resistant. If you live in an area where they will be rained on often or have high humidity we suggest applying a conditioner every few months as a barrier to water and to keep the leather from drying and cracking. 

I don't have children. Would a FrankieLou bag be a good fit for me?

Yes, yes, and yes! Though designed as a diaper bag Frankielou bags are designed to be so much more. They come with 2 insulated pockets which is great for water bottles, and 5 other pockets so that everything has it's place. These bags would be great for someone who travels a lot, to carry to work and stay organized, or just for everyday life.

I would like to collaborate with FrankieLou. How can I connect with you about your bags?

We would love to hear from you and discuss ways to collaborate. Please email us at info@frankielou.com and let us know how you would like to work together.

 What is your returns and exchanges policy?

Please check our return/refund policy for detailed information located at the bottom of the website or click here

What is your warranty policy?

 Please check our warranty page located under about us at top of website or click here